Social Management Agreement

This Social Management Agreement (“Agreement”) sets out the standard terms under which Social Empire 360 provides social media setup, content, management, growth and monetization-support services to a client (“Client”). The specific plan, platforms, content quantities, fees and any revenue-share terms are stated in the Client’s order, proposal or addendum (the “Order”), which forms part of this Agreement.

1. Services and scope

Social Empire 360 will provide the services listed in the Order, which may include social account setup, brand setup, content strategy, content production, posting and scheduling, community management, analytics and reporting, monetization support, campaign or launch support, and optional AI tools. Items described as “where contracted” — such as long-form video or inbox management — are included only if listed in the Order. Changes in scope are agreed in writing.

2. Account ownership

• Where possible, the Client owns the social accounts and grants Social Empire 360 authorized manager or admin access. Social Empire 360 does not acquire ownership of the Client’s identity or personal social accounts.
• If Social Empire 360 creates a new account for the Client, the Order will record who owns it and how credentials and permissions will be transferred.

3. Access and permissions

• Access is granted through official business-manager, partner, delegated-access or API methods where available. The Client should never share personal passwords; Social Empire 360 does not store passwords in plain text.
• Social Empire 360 records the platform, handle, owner, access method, permissions, date connected and date disconnected for each account, visible to the Client in the dashboard.
• Social Empire 360 will act only within the permissions granted and this Agreement.

4. Client responsibilities

• Provide accurate information, brand assets and timely feedback and approvals.
• Confirm it has the rights to any content, music, trademarks or likenesses it supplies.
• Maintain good standing with each platform and keep business and payment details on the platforms current.

5. Content approvals and rights

• Content follows the workflow: idea, script/caption, create, internal review, client approval (if required), schedule, publish, track, learn, and reuse of top-performing content.
• Where the Order requires Client approval, content is not published until approved in the dashboard. Approvals and rejections are recorded with comments and a timestamp.
• Each asset carries a source/rights status: Original, Client Supplied, Licensed, AI-Assisted or Approved Third-Party. Ownership and licensing of finished content are set out in the Order.

6. Platform rules and disclosures

Both parties will follow each platform’s rules for account access, automation, promotions, contests, giveaways and branded content. Material affiliate relationships, sponsorships and paid partnerships will be disclosed as required by law and platform policy.

7. No guaranteed results

Social Empire 360 provides professional execution and reporting. It does not guarantee followers, views, revenue, passive income, virality, algorithm placement or acceptance into any platform monetization program. See the Disclaimer.

8. Reporting

Social Empire 360 reports real data only — metrics returned from connected platforms or entered from verified platform reports — through the Client dashboard, with date-range, platform and content filters and exportable reports.

9. Fees and payment

Fees, billing frequency and payment terms are stated in the Order. Invoices, payments and statements are available in the Client dashboard.

10. Revenue share (only where agreed)

A revenue-share arrangement applies only if the Order includes a revenue-share addendum that defines, at minimum:

1. what “earnings” means for the arrangement;
2. which platforms and revenue sources are included;
3. deductions and fees taken before the share is calculated;
4. the share percentage and payment timing;
5. account ownership;
6. tax responsibility;
7. what happens on termination; and
8. how revenue is reported and statements are issued.

No revenue-share percentage applies unless it is stated in a signed addendum.

11. Confidentiality and data

Each party will keep the other’s non-public information confidential and use it only to perform this Agreement. Personal information is handled as described in the Privacy Policy.

12. Term, termination and offboarding

• The term and notice period are stated in the Order.
• On termination, Social Empire 360 will remove its access to the Client’s accounts, record the date disconnected, and deliver final records and content as required by the Order.
• Fees for services performed before termination remain payable.

13. Limitation of liability

To the fullest extent permitted by law, neither party is liable for indirect, incidental, special or consequential damages, and Social Empire 360’s total liability is limited to the fees paid under the Order in the three months before the claim, unless the Order states otherwise.

14. General

This Agreement, together with the Order, is the entire agreement between the parties about its subject matter. Questions: hello@socialempire360.com.